Version: 6.0 · Effective Date: June 15, 2026 · Last Updated: June 15, 2026
brainCloud is committed to providing accessible digital experiences for customers, partners, developers, applicants, and members of the public.
We strive to ensure that individuals of all abilities can access and use our websites, developer resources, documentation, support channels, customer portals, and Public Backend-as-a-Service (“Public BaaS”) services.
Accessibility is an ongoing process. We continuously evaluate, improve, and enhance the accessibility, usability, and inclusiveness of our digital properties and customer experiences.
brainCloud supports the principles of dignity, independence, integration, equal opportunity, and inclusive design for persons with disabilities.
We are committed to complying with applicable accessibility laws and regulations, including the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), where applicable.
This Accessibility Statement applies to digital properties operated by brainCloud, including:
This Statement does not apply to third-party websites, services, applications, or content that are not controlled by brainCloud.
Customer applications, customer content, and third-party integrations implemented by Customers are outside the scope of this Accessibility Statement.
brainCloud seeks to design and maintain digital experiences consistent with recognized accessibility standards and best practices.
Where practical and reasonable, brainCloud strives to align its digital properties with:
brainCloud recognizes that accessibility standards evolve over time and may update accessibility practices as standards, technologies, and user needs change.
brainCloud may implement accessibility features and design practices including:
Where appropriate, brainCloud may provide alternative text descriptions for meaningful images and visual content.
brainCloud seeks reasonable compatibility with:
brainCloud seeks to improve the accessibility of documentation, knowledge base articles, developer resources, and educational materials where practical and reasonable.
brainCloud seeks to improve accessibility within administrative interfaces, dashboards, portals, and customer management tools where practical and reasonable.
Accessibility is an ongoing effort rather than a one-time activity.
brainCloud may:
Not all accessibility issues can be identified immediately, and brainCloud does not guarantee that every page, feature, document, or service will be fully accessible at all times.
Where practical and reasonable, brainCloud seeks to consider accessibility during the design, development, testing, and maintenance of digital properties and customer-facing services.
brainCloud recognizes that individuals may require information in alternative formats.
Upon request, brainCloud will make reasonable efforts to provide publicly available information in alternative formats or through alternative communication methods where practical and appropriate.
Alternative formats may include:
Requests will be evaluated on an individual basis and subject to technical, legal, operational, and security considerations.
For visitors attending brainCloud-operated premises where members of the public are permitted access, brainCloud supports the use of:
in accordance with applicable law.
Where a service animal is excluded by law, brainCloud will make reasonable efforts to provide alternative accommodations.
Visitors remain responsible for maintaining appropriate control of service animals while on premises.
From time to time, accessibility-related services, facilities, technologies, or accommodations may be temporarily unavailable.
Where reasonably practicable, brainCloud will provide notice of planned disruptions affecting accessibility-related services.
Where advance notice is not possible, brainCloud will provide notice as soon as reasonably practicable.
brainCloud welcomes feedback regarding accessibility.
Feedback may help identify barriers, improve user experiences, and support ongoing accessibility efforts.
Individuals may report:
Accessibility feedback may be submitted using the contact information provided below. Accessibility feedback is reviewed as part of brainCloud’s ongoing accessibility improvement efforts.
Individuals who encounter accessibility barriers may request reasonable accommodations or assistance.
brainCloud will make reasonable efforts to:
brainCloud may request additional information where reasonably necessary to understand or evaluate an accessibility request.
brainCloud will not discriminate against or retaliate against individuals for requesting accessibility accommodations, reporting accessibility concerns, or providing accessibility feedback.
brainCloud is committed to providing reasonable accommodations during recruitment, hiring, onboarding, and employment processes in accordance with applicable law.
Applicants requiring accommodation during the recruitment or selection process are encouraged to contact brainCloud.
Accommodation requests will be evaluated individually and in accordance with applicable legal obligations.
Where required by applicable law, brainCloud provides accessibility-related training to personnel whose responsibilities include customer interaction, accessibility compliance, policy development, support services, or related activities.
Training may include:
brainCloud strives to improve accessibility but recognizes that some content, services, third-party integrations, documents, or technologies may not yet fully satisfy all accessibility requirements.
Certain third-party content or services may be beyond brainCloud’s direct control.
Nothing in this Statement shall be interpreted as a guarantee that all content, features, services, technologies, or experiences will be fully accessible under all circumstances.
Nothing in this Statement creates a warranty, representation, service level commitment, or guarantee regarding accessibility compliance.
For accessibility-related questions, feedback, or accommodation requests, please contact:
bitHeads Inc. 1100-343 Preston Street Ottawa, Ontario K1S 1N4 Canada Email: <ac***********@***********ud.com> Website: https://getbraincloud.com
Additional accessibility, privacy, security, and compliance information is available through the brainCloud Trust Center at https://getbraincloud.com/trust/.
brainCloud will make reasonable efforts to respond to accessibility inquiries in a timely manner.
brainCloud may update this Accessibility Statement from time to time to reflect:
Updated versions will be published on the Website together with the revised “Last Updated” date.
Continued use of brainCloud digital properties following publication of an updated Accessibility Statement constitutes acceptance of the revised Statement to the extent permitted by applicable law.
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